DELIVERY
At the moment we only deliver to Mainland UK.
Delivery Prices are as follows:-
For orders up to and including £20 delivery is £3.99
For orders over £20 but less than £100 delivery is £5.49
Delivery is free on all orders £100 and over.
The vast majority of orders are dispatched within 24 hours and it is our policy to try to fulfil all orders within 7 days. We keep all items in stock but any products not available at the time of your order will be sent to you, as soon as possible, when received from the supplier. We cannot be held responsible for delays in the delivery caused by the supplier, or any other third party. At no time will compensation be awarded should delivery take longer than anticipated due to unforseen circumstances. If delivery is not within the agreed time we will, with your agreement, arrange another time for delivery. If we cannot agree another time for delivery, we offer the consumer a refund.
We reserve the right to withhold delivery or cancel an order. You will be notified by email giving full details.
Due to circumstances beyond our control, regardless of delivery choice, we reserve the right to deliver within 30 days.
An order may be cancelled as a result of one of the following:
- the product you ordered being unavailable
- a problem with your payment, for example a credit
card declined or a cheque returned
unpaid
- a pricing or product description error
An automatic email is sent to confirm your order. This
confirmation email is not an acceptance of your order,
it only confirms that your order has been received.
Your right to cancel
Under current legislation you have the right to cancel your order within 7 working days without giving a reason for doing so, starting from the day after you receive your goods. To exercise this right you must inform us of your wish to cancel by email to
returns@hanoverlanefigurines.co.uk or by letter to the address at the bottom of this page. Please state clearly the goods you wish to return along with the invoice number. It is your responsibility to arrange safe return of any goods you wish to return within a reasonable time following your cancellation notification. Any goods returned under your right to cancel must be complete, unused and in their original condition. We will credit your credit/debit card within 30 days of your cancellation.
